Q. Who are you? What is a BugDorm Store?
Q. Where are you based? How do I contact you?
Q. Do you have dealers in countries other than Taiwan?
Q. How do I order from you?
Q. Do you accept purchase orders?
Q. Can I phone you to place an order?
A. We are 8-12 hours ahead of the North America. To order from us, please read this.
Q. Do you ship your products to Europe?
A. We offer very inexpensive shipping wordwide. Please refer to this page for details.
Q. How do I pay?
Q. What is your warranty and return policy?
Q. Do you have cages in different sizes?
Q. Do you customize cages? Your current cage sizes don't suit my needs.
A. Yes. Please go to this page and submit your requests.
Q. Do you sell replacement parts?
Q. The clear panels on your BugDorm-4 series cages tend to degrade over time. Why?
A. We use EVA plastic to make our products more environmentally friendly.
Q. Do you outsource your products to China?
A. All of our products are made and assembled in Taiwan. |
