In these terms and conditions, "we", "our", "us", and "MegaView" refer to MegaView Science Co., Ltd. "You" and "your" refer to the buyer. "BugDorm" is a trademark of MegaView. " BugDorm Store" is an online shopping store of MegaView.
Our product prices include charges only to BugDorm Store's premises in Taiwan. Orders shipped outside of Taiwan may be subject to import charges (including duties, taxes, surcharges, and fines) levied by the government of destination country. BugDorm Store cannot predict or control these charges. All import charges are borne by the buyer or recipient. If you are entitled to an exemption of these charges, please provide relevant documents to us after checking out from the BugDorm Store. See Customs, Duties & Taxes for detailed information.
See How to Place Orders for more information.
BugDorm Store requires advance payment. You will be offered two payment options when you check out from the BugDorm Store: credit card via PayPal or bank transfer.
If you have chosen "Credit Card via PayPal" as the payment method, BugDorm Store will forward your ordering information to PayPal's secured website. PayPal will then take over and walk you through payment procedures. BugDorm Store keeps no record of credit card information if you pay online via PayPal.
PayPal may reject valid credit cards for various reasons. PayPal does not usually give details for ways to resolve the problem. If you encounter problems with PayPal, please pay by bank transfer or contact us to proceed with direct credit card payment.
NOTE You do not need to have a PayPal account to make credit card payments via PayPal. Transactions will appear on your credit card statement as "PayPal *BUGDORM".
If you have selected "Bank Transfer", you will receive an email with instructions on how to wire funds. A US$US$30.00 surcharge will be added to any order with total product value under US$US$600.00 to cover fees charged by intermediary banks.
NOTE Orders will be canceled if the payment is not received in seven days of confirmation.
NOTE Our premises are located in Taiwan. When ordering from the BugDorm Store, the buyer is liable to assure that the product can be legally imported to the destination country. The recipient of the shipment is considered an importer and must comply with all laws and regulations of the importing country. BugDorm Store assumes no responsibility for Customs obstacles. See also Customs, Duties & Taxes for more information.
To ensure delivery, clearly specify recipient name, street address, city, postal code, country, and phone number. We will mark each shipment with information as supplied. The five shipping options are FedEx, UPS, Express Mail Service (EMS), Air Parcel, and Surface Air-lifted Parcel (SAL).
Package tracking for postal air parcels and SAL is slow and may not be available in some areas. We recommend orders with a time constraint be shipped by FedEx, UPS, or EMS. FedEx and UPS do not accept P.O. boxes. Please specify physical addresses to ensure prompt delivery.
Most orders are shipped within three business days (excluding weekends and holidays) after receiving payment. Since postal regulations on package weights and sizes vary with country, orders to be shipped by EMS, Air Parcel, and SAL may be packed into several boxes and shipped separately. These boxes may not arrive at the same time. Delivery by any method may be delayed for Customs clearance. If the package has not arrived within one week after the delivery due date, please contact us. We will then initiate an investigation.
CANCELLATION, REJECTION, RETURN, AND REFUND
All orders can be canceled and refunded before the carrier picks up the package. Orders canceled after the package has left BugDorm Store's premises in Taiwan are considered the buyer has rejected shipment. BugDorm Store has full authority to dispose of rejected shipments, including the decision to discard them or have them returned to Taiwan.
BugDorm Store allows most products to be returned for a refund as long as we have not discontinued sale of the item and as long as the item is unopened. Claims for refunds should be made within two weeks of receiving the item. See online product description for refund ineligibility.
NOTE All returns, including shipments rejected for any reason, are subject to a restocking fee (20% of the value of returned products). Shipping costs, handling fees, surcharges, and import charges are not refundable. Buyers are also responsible for any fees levied as the return package enters Taiwan.
When you need to return a product to us, please request a Return Merchandise Authorization (RMA) number from us and send the item, at your cost, to the following address:
MegaView Science Co., Ltd.
Attn: (RMA Number)
No. 656-2, Fuya Rd., Taichung 40762
You will be notified as soon as your return is received and inspected. You can expect the refund to be credited via your original payment method in one week after the return shipment arrives. Actual turnaround time for refunds, however, depends on policies of banking institutions making the funds available to you.
All shipments are packed to ensure safe transport under ordinary handling. BugDorm Store is not liable for loss, damage, or delay caused by events it cannot control. These include but are not limited to acts of God, weather, acts of public enemies, war, strikes, civil commotion, or acts of public authorities.
Please carefully check products as soon as you receive the shipment. If, on arrival, parts are missing or the goods are defective, do not return them to us. Instead, inform us of the problems (provide pictures of the evidence if possible) and send us proof of purchase (invoice or corresponding communication) within two weeks of receiving the goods. At our cost, we will send you replacement parts via postal Surface Air-lifted Parcel (estimated transit time: 14-21 business days) unless agreed otherwise.
NOTE Our products are not meant for applications not specified in product documentation. Our offer to free replacement of missing parts and defective goods applies only to the original buyer from the BugDorm Store and is not transferable.
CUSTOMS, DUTIES, AND TAXES
See Customs, Duties & Taxes for detailed information.